GOT QUESTIONS?

GENARL FAQS

How do I arrange a tour of the facility?
Contact our business office manager to schedule an appointment.

In terms of rehab care, how many days stay will Medicare cover?
The Medicare skilled nursing benefit is 100 days of which the first 20 are covered 100%. Starting on day 21, you will be required to pay a daily co-payment. The amount per day is set by Medicare and changes every year. Our Admissions staff will be happy to explain this to you or answer any questions you may have about Medicare skilled nursing facility coverage or Medicare Advantage plan coverage. If you have a secondary insurance such an AARP plan or TriCare, we can explain that coverage as well.

Does the family have input in decision-making processes?
Yes. The family can play an integral part of our patients' rehabilitative success, and it is extremely helpful if they are present during the Care Plan Meeting.

Can family members attend the facility’s internal planning meetings?
Yes. After a patient checks in, a Care Plan Meeting is scheduled within 14 days. This meeting involves the patient, family members, our Dietary Supervisor, Activities Director, and our Social Services Director, who acts as our patient advocate. For more information about what is discussed at the Care Plan Meeting, click here.

What happens if our family has differences of opinion with staff or management?
Our Social Services Director is our patient advocate, a full-time, licensed staff member, and your direct contact for questions or concerns. Contact us should you have any issues.

How much involvement do patients have in decision making?
Your success is our success! We want you to get back to feeling like yourself again, so your input is absolutely critical to make sure that happens. If you are unable to speak for yourself, family members are encouraged to step in and help, and our Social Services Director will make sure that all of your voices are heard. After all, it's your care, so your participation is of utmost importance.

Do you accept Medi-Cal?
Yes, we do accept Medi-Cal. Our Admissions and Business Office staff are very knowledgeable about Medi-Cal's skilled nursing facility benefits. They will be happy to answer your questions about how Medi-Cal works with your Medicare or other health insurance plans.

Care Plan FAQs

When Does the Care Plan meeting take place?
The Care Plan meeting is scheduled within 14 days of admittance.

Who is in attendance?
An interdisciplinary team attends, including the Social Services Director (patient advocate), Dietary Supervisor, Admissions Director, Rehabilitation Director, Activities Director, patient, and family.

What happens during the Care Plan meeting?
Every level of patient care is addressed, including detailed questionnaires on physical and mental assessments, medical history, family history, which rehab modalities will be used, clinical health status, dietary needs, preferences, allergies, in which activities the patient participated and which are currently recommended, cultural needs, and length of anticipated care.

Have more questions?

Give us a call, or arrange a visit at your convenience